Aon Unit Valley Oak Systems Implements Claims System at DaimlerChrysler Insurance Company

The iVOS(R) ‘One-System’ Claims Solution Will Streamline Management of Auto Claims. SAN RAMON, Calif., Feb. 19 /PRNewswire-FirstCall/ — Valley Oak
Systems, Inc., a unit of Aon Corporation (NYSE: AOC) and a leading provider
of insurance technology solutions, today announced that DaimlerChrysler
Insurance Company has implemented Valley Oak’s iVOS system as its
“one-system” claims management solution. DaimlerChrysler Insurance Company
(DCIC) is a specialty insurance company offering property and casualty
insurance programs to automobile dealerships.

“We have two primary lines of business — one for our car dealerships
and another for other insurance programs. Previously, these businesses
required two separate claims systems and two separate IT teams to support,”
said Stephanie Sackfield, manager of insurance systems and support services
at DCIC. “By moving to iVOS, we have now integrated our two businesses onto
a single solution, enabling streamlined operations, simpler system
maintenance, and one centralized data repository.”

The iVOS claims system offers a wide array of system capabilities to
assist adjusters in processing claims, including diary, scheduling,
document imaging, workflow management, and automation tools. The system can
be customized to meet an organization’s specific claims-management needs.
Clients choose the modules essential to service their unique workflow,
processes and business objectives.

iVOS offers the following efficiencies to DCIC:
— A one-system platform consolidates comprehensive administrative
capabilities, including claims management, medical bill review, policy
administration, event reporting, document imaging, and case management.
— Browser-based technology that is native to the Internet that
eliminates the need for middleware and allows updates to occur at the
server-level, rather than individual workstations.
— Advanced tools-such as Claim Mail, Sticky Note, and Guest Link
technology-enable adjusters to increase paperless workflow and
streamline communication.
— Powerful, easy-to-configure business rules automate workflow; business
users simply use drop-down menus and checkboxes, rather than having to
program code.

“We are thrilled to have the opportunity to work with DaimlerChrysler,
as this insurance company is recognized as the industry leader in
dealership coverage,” said Randy Wheeler, chief executive officer of Valley
Oak Systems. “The carrier’s main objectives were to achieve more
streamlined operations, faster turnaround on claims, and a more paperless
work environment. Toward these goals, iVOS provides a high level of
automation, sophisticated business rules, and integration with the
insurer’s document-imaging and other core applications, such as its vehicle
identification number (VIN) system.”

Sackfield attributed the success of the implementation to the thorough
business and system analysis performed by both organizations. DCIC and
Valley Oak Systems launched a “deep dive” into business users’ needs.
Sackfield adds, “This coordinated communication and sharing of information
allowed our companies to become true business partners, working toward the
same goals in a highly collaborative environment. In the end, all the right
factors came together. Our action plan for system integration,
customization, and data migration enabled a successful implementation.”

About DaimlerChrysler Insurance Company

As a subsidiary of Chrysler Financial, the DaimlerChrysler Insurance
Company (DCIC) is a specialty insurance company providing property and
casualty insurance to automobile dealerships since 1964. Focusing
exclusively on automobile dealerships, DCIC is recognized throughout the
industry as the leader in dealership insurance products and services. From
floor plan insurance to employee retirement plans to personal auto
insurance, DCIC offers innovative programs that reduce risk and control
premiums.

About Valley Oak Systems, Inc.

Founded in 1994, Valley Oak Systems (http://www.valleyoak.com), a unit
of Aon Corporation (NYSE: AOC), provides high quality software that enables
clients to achieve outstanding efficiency and performance in insurance
administration, including claims management, medical bill review, policy
administration, case management, billing and events. Due to its
client-focused approach, Valley Oak Systems has established itself as an
industry leader in insurance solutions, and its comprehensive iVOS system
was recognized for its business impact with the 2006 IASA Technology
Achievement Award.

About Aon

Aon Corporation (NYSE: AOC) is the leading global provider of risk
management services, insurance and reinsurance brokerage, human capital and
management consulting, and specialty insurance underwriting. Through its
43,000 professionals worldwide, Aon readily delivers distinctive client
value via innovative and effective risk management and workforce
productivity solutions. Our industry-leading global resources, technical
expertise and industry knowledge are delivered locally through more than
500 offices in more than 120 countries. Aon was ranked by A.M. Best as the
number one global insurance brokerage in 2007 based on brokerage revenues,
and voted best insurance intermediary, best reinsurance intermediary, and
best employee benefits consulting firm in 2007 by the readers of Business
Insurance. For more information on Aon, log onto http://www.aon.com.

Media Contact:
Cynthia Chow
Valley Oak Systems
925-242-4600
cchow@valleyoak.com

SOURCE Aon Corporation - Via Motor News Network [ http://www.motornewsnet.com/ ] [Inbox MM]