Ford Opens 200th Dealership in China; Continues to Enhance Overall Customer Experience

— New dealership in Chongqing expands further Ford brand dealer network
covering the whole country, and doubles the number of Ford’s full-service
dealerships in China from the end of 2005.
– Ford continues to work with its dealers to improve customer satisfaction
by implementing ‘Ford Service’ training and requiring QualityCare
certification.

CHONGQING, China, May 26 /PRNewswire-FirstCall/ — Changan Ford Sales
Company, Ford Motor Company’s joint venture in China, today announced the
opening of its 200th full-service dealership, completing a sales and
service network that now covers the whole country.

“We’re continuing with the rapid expansion of our authorized Ford
dealer network in China to support our exceptional sales growth in the
market, which has outpaced the overall industry for the past several
years,” said Nigel Harris, vice president of Ford Motor China and General
Manager of Changan Ford Sales Company.

“In addition to providing an excellent product range, a professional
dealer network plays a vital role in expanding Ford’s presence in China. We
will continue building a professional and industry-leading sales and
service network to generate more local demand and enhance the sales
satisfaction of our customers,” explained Harris.

Ford Motor China recorded 47 percent year-over-year growth for
passenger cars and commercial vehicles in the first quarter of 2008.
Changan Ford posted a 54 percent increase in Ford brand passenger cars
sales in the same period, making it one of the fastest growing auto
manufacturers in China.

The new dealership in Chongqing reflects a doubling of Ford’s
full-service dealerships from the end of 2005, when Ford had 100
full-service dealers across China. These full-service dealerships offer
sales, service, spare parts and survey capabilities. All Ford authorized
dealers are trained in implementing “Ford Service,” which is intended to
improve customer relationships and a set of customer care experiences
included as part of Changan Ford’s free Roadside Assistance program.

Ford also requires dealerships to undergo certification for Ford
QualityCare, a program established in 1987 to enhance customer
satisfaction. The QualityCare program covers all details of customer
service to standardize and improve quality and efficiency. As of today, 117
of China’s full-service dealerships have obtained QualityCare
certification.

About Ford Motor in China

Ford Motor Company, a global automotive industry leader based in
Dearborn, Mich., manufactures or distributes automobiles in 200 markets
across six continents. With about 245,000 employees and about 100 plants
worldwide, the company’s core and affiliated automotive brands include
Ford, Jaguar, Land Rover, Lincoln, Mercury, Volvo and Mazda. The company
provides financial services through Ford Motor Credit Company.

Ford’s wholly owned subsidiaries, joint ventures and investment in
China include Ford Motor (China) Limited, Ford Motor Research & Engineering
(Nanjing) Co., Ltd., Ford Automotive Finance (China) Ltd., Changan Ford
Mazda Automobile Co., Ltd., Changan Ford Mazda Automobile Co., Ltd. Nanjing
Company, Changan Ford Mazda Engine Co., Ltd. and Jiangling Motors Co., Ltd.

For more information regarding Ford’s products, please visit
http://www.ford.com and http://www.ford.com.cn .

SOURCE Ford Motor Company

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